Shipping and returns
K-Beauty orders are placed through Vianka Garza's RIMAN mall and paid on RIMAN's secure checkout. RIMAN, Inc. ships every order and handles cancellations, returns and refunds under its Shipping Policy and Customer Return Policy, summarized below. Prices on this site already include applicable tariffs; sales tax, where it applies, is added at RIMAN's billing step.
Shipping
- Shipping charges are calculated from your delivery address and added to the order total.
- Orders ship on business days, excluding federal holidays. Allow up to 2 business days for processing and 5 to 7 more for delivery within the continental U.S. Carrier handling and routing can occasionally add a few days.
- RIMAN emails a tracking number in a shipment confirmation, generally within 5 business days of your order. No email? Write toCS@RIMAN.com.
Details in RIMAN's Shipping Policy (PDF).
Cancelling an order
An order can be cancelled on the day it was placed, until 2:59 p.m. Pacific Time. After that, follow the return steps below.
30-day satisfaction guarantee
- Not completely satisfied with a product you bought individually? Return it within 30 days of the order date for a refund of the full purchase price, sales tax and shipping. RIMAN pays the return shipping.
- From day 31 to day 60, individually bought products can be returned if they are unopened and resalable, for a refund of the amount paid minus a 10% restocking fee and shipping charges. Return shipping is paid by the customer.
- Kits and promotional bundles cannot be returned in part: return the complete set.
- Items that were defective when RIMAN shipped them, as determined by RIMAN, are replaced at no charge if replacements are available, or refunded in full, including tax and shipping, at your choice.
- Refunds go back to the card used for the purchase.
How to return a product
Complete the Return Form on RIMAN.combefore sending anything back, and only send items that qualify for a refund: RIMAN discards items returned without one and issues no refund for them. Read RIMAN's fullCustomer Return Policy (PDF), which governs every return, including the conditions for a product to count as resalable.
Need help?
Vianka is happy to help with any K-Beauty order:(470) 514-5659 orviankamedspa@gmail.com. Vianka Aesthetic Med Spa, 1867 Independence Square, Suite 105, Atlanta, GA 30338.